My payment was declined - What should I do?

If you're experiencing issues with your checkout payment, please double-check and follow the instructions below.

 

Error Messages

· Make sure you've entered the correct details.

· If all information is correct, please contact your bank to confirm there are no issues with your card.

· If there are no issues, please contact us with your details and we'll investigate further.

To help us resolve your issue, please provide as much detail as possible below.

· What operating system are you using (e.g., iOS, Android, Windows Vista, Mac OS X)

· What internet browser are you using (e.g., Internet Explorer 8, Firefox, Safari, Chrome)

· What payment method are you trying to use (e.g., PayPal, Visa)

· A description of the issue and when it occurred

· If you received an error message, please include it in your message to us

Payment Declined

 

If your credit or debit card was declined, please check the following:

 

Card expiration date

 

If your card's billing address is different from the one you provided during checkout.

 

If the above methods don't work, your credit card company or bank will have more information. If your payment was declined using PayPal, please contact PayPal directly.