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Our policy is valid for 30 days. We understand the difficulty of selecting personal items online. Therefore, all orders can be returned or exchanged within 30 days with proof of purchase for a full refund. **Damage caused by normal wear and tear is not eligible for exchange. Please note that most VesselofZen products (unused) can be returned in their original packaging. Return shipping costs are not included. Additional service fees such as shipping and gift wrapping fees are non-refundable.  

However, if the return is due to our error (e.g., you received the wrong or defective item), we will also cover the return shipping costs.  

If the item is in stock, we will refund or exchange it after receiving the returned item.

Please note that items cannot be refunded after being exchanged.

If you purchased the item more than 30 days ago, we regret that we cannot offer you a refund or exchange.

Sale items are final sale. Please note that these items cannot be returned or exchanged.

Your item must be unused and in the same condition as when you received it to be eligible for a return. The item must be in its original packaging.

Return labels are only provided for defective products within the policy period.

Return shipping costs depend on the weight of the product, your delivery location, and your chosen shipping method.

Other non-returnable items:

- Gift cards

- Personalized products

- Sale items (special offer items)

If the items you ordered are damaged/defective,or if you received the wrong item or are missing an item, please contact us at jinbaoge8888@gmail.com.Please give us a chance to provide you with better service! Our ultimate goal is to ensure your 100% satisfaction. We would love to hear your feedback and learn how we can improve! Please feel free to send us an email. Thank you very much!

For defective items purchased within 1 year, you may apply for a special discount code with your purchase receipt to enjoy a 50% discount on the same item.

In order to complete the return, we require you to provide a receipt or proof of purchase.

Note: Please do not return your item to the address shown on the packaging.

Refunds (if applicable)

After receiving and reviewing your return, we will send you an email notification informing you whether your refund has been approved.

If your refund is approved, we will process your refund and automatically credit the refund amount to your credit card or original payment method within one week. All shipping costs for the original order are non-refundable.

If you have completed all of the above steps and still have not received your refund, please contact us at jinbaoge8888@gmail.com.

Delayed or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card company, as your refund may take some time to formally arrive.

Next, contact your bank. Refunds usually take some time to process.

If you have completed all of these steps and still have not received your refund,please contact us at jinbaoge8888@gmail.com.

Special offer items (if applicable)

Only items purchased at regular prices are eligible for refunds. Unfortunately, special offer items are not eligible for refunds.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item,Please send an email to jinbaoge8888@gmail.com.

Returns without labels

If you need to return a product, you will need to bear the shipping costs yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on where you live, the delivery time for replacement products may vary.

You may use your own shipping method. We strongly recommend that you use a carrier that provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. VesselofZen is not responsible for packages lost in transit via untracked carriers.

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If you have any questions, please contact us via the following methods:

Email: jinbaoge8888@gmail.com

Our return shipping address is:Please send an email to jinbaoge8888@gmail.com to obtain the detailed address

Company Name: Jinbaoge

At VesselofZen, we are committed to providing our customers with the best shipping options. We ship to hundreds of customers every day, ensuring that you always receive the highest level of responsiveness.

1. Can Vessel of Zen ship to my country?

We ship to almost every country in the world, but due to shipping restrictions, the following countries are excluded. We apologize for this inconvenience and will continue to work to improve our service.

·Bahamas

·Yemen

·Cuba

·Iran

·Sudan

·Syria

2. How much is shipping?  

Orders over $99.99 qualify for free shipping. For orders under $99.99, shipping costs are calculated at checkout and vary depending on product weight and your delivery location. We strive to keep shipping costs affordable. However, shipping charges are determined by our shipping company. Therefore, even free products require shipping fees.

Note: During promotional periods, we offer a site-wide free shipping promotion. Please stay tuned!  

Important:  

“Free shipping on orders over $99.99” applies only to full-price items and does not apply to items already eligible for free shipping.  

I hope this explanation is helpful. If you have any further questions, please feel free to contact us.

3. How long will it take for my order to arrive?

Total delivery time = general production time + processing time + shipping time

(excluding customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

 General production process time: 5-7 business days (as these are handmade products, we adhere to the principle of not mass-producing or replicating items, so the general production process takes 5-7 days)

·Order processing: 2-5 business days.

·Express shipping time (FedEx/DHL): 6-8 business days.

·Standard shipping time: 15-30 business days.

Incorrect shipping information

If you have provided an incorrect shipping address or contact information, please contact our customer service within 2 hours.

Please note that customers are responsible for entering the correct shipping address. Once the package has been processed and shipped, we will not be able to redirect it to another shipping address.

Please contact us at jibaoge8888@gmail.com.

4. How can I track my order?

·Once your order has been shipped, we will send you an email containing the relevant information. You can then click on:  Track My Order to track the status of your shipment.

5. Why has your package been shipped but the shipping information has not been updated?

1. When the product is handmade in Linfen and handed over to the carrier, the tracking order number will be uploaded to the order page.

2. Due to international shipping, it takes 3-5 days for the package to arrive at the international transit center. During this period, there is no shipping information available for the domestic transport to the international transit center. Once the package arrives at the international transit center and is scanned, the shipping information will be updated.

6. What should I do if my package has not been delivered?

If you have not received your package within 60 days of shipment, please contact us at jinbaoge8888@gmail.com. We will resend your package or issue a full refund.   

For help & inquiries, you can check the FAQ or please contact us in the following ways:

Email: jinbaoge8888@gmail.com